Terms and Conditions

1 ARRIVALS & DEPARTURES: Apartments are not available for occupation until 2.00pm on the first date of booking and should be vacated by 10.00am on the date of departure. Check out time is STRICTLY 10.00am, Apartment Services Ltd reserves the right to charge for an extra day for a late check out. For early morning arrivals guests are advised to book from the night before to guarantee access to apartments before normal check in time. . Guests arriving outside normal office hours and British Bank Holidays should be aware that for some properties the taxi transfer service is necessary, so that keys can be provided when our office is closed. If guests do not require the taxi transfer, or are arriving by alternative means ie Eurostar or car, then a personal meet and greet service will be arranged at the additional cost of £30 payable direct on arrival. Please note that our representatives can only secure a time slot of one hour. If you arrive late then additional waiting time will be charged at the rate of £16 per hour and charged on a quarter hour basis, ie for every 15 minutes late then £4 payable. ONLY TWO SETS OF KEYS ARE AVAILABLE. Keys should be left in the apartment unless the owner requests otherwise.

SECURITY DEPOSITS AND PAYMENTS: Pending payment, apartments will be reserved on receipt by Apartment Services of a Security Deposit of £250 which is to be forwarded with this application form and on payment being made in full six weeks in advance of the applicants date of arrival. Payments are calculated at the exchange rate prevailing at the time the transaction passes through Apartment Services Bank Account. 3.5% administration is charged on accepted cards. This deposit is encashed and held for the period during which the apartment is occupied and is returnable following departure.

PROPERTY DESCRIPTIONS: Are made in good faith but do not form part of this nor any agreement and Apartment Services accepts no responsibility should the property prove unsuitable for fails to conform to expectations, occasionally facilities are altered.

PROPERTY AVAILABILITY: In the unlikely event that property becomes unavailable Apartment Services will make reasonable endeavour to offer alternative accommodation but if this is not possible applicants will be entitled to reimbursement of monies paid but to no other payment nor indemnity.

CANCELLATION: Deposit is forfeit if apartment booking is cancelled more than six weeks before arrival. If cancellation is less than six weeks before arrival then full rental amount is due to owner. Rental money less 12.5% will be returned if apartment is rebooked, in full or part. Clients are strongly recommended to ensure that they have suitable travel insurance arranged at the time of booking.

NUMBERS OF GUESTS: Must not exceed those stated on the reservation form, or will be immediately asked to leave.

ACCESS: Guests are to permit the owner or the owner`s agents, housekeeper or workmen, at reasonable hours, (by prior arrangement if possible, to enter upon and view the apartment and carry out services and works.

LIABILITIES: Apartment Services accepts no liability for itself and for the owner for any loss, damage or injury to the applicant, his party or guests or possessions.

OCCUPATION: The applicants license to occupy reserved premises with contents per inventory is subject to the accommodation being used for holiday purposes only with no security of tenure.

10 RENTAL: Guests are advised to notify Apartment Services of any discrepancy between the conditions of the apartment and contents as found and described in the inventory. In the event of malfunction of electrical apparatus and supply of services the guest should notify Apartment Services and the owner who will take action as soon as appropriate. In the event of a callout and no fault found the guest will pay the callout fee, usually between £35 to £50 per visit. The apartment should be kept and left in the condition recorded in the inventory and should be kept tidy with cooking and dining items put away to facilitate cleaning. The rent includes local taxes, hot water and heating (in season), gas and electricity such as an economical householder might consume and a weekly change of linen. Telephone, if provided is for incoming and local calls out only.£10 per week line rental and internet fee ( charged with the rental payment or deducted from the security deposit when we process the refund upon departure),on all properties regardless of whether or not outgoing calls are made For long distance, premium or cellular numbers,guests can buy a phone card and still use the telephone in the apartment dialing via a local access number.

11 COURTESY & CONSIDERATION: Guests are respectfully reminded that minimum noise only is permitted between the hours of 11.00pm and 8.00 am and that at all times the peace and comfort of other occupiers in the area should be respected.

12 COMPLIANCE: Any guests in breach of any of these conditions or causing damage or disturbance may forfeit the deposit and/or be required to vacate their accommodation forthwith without reimbursement. Guests are responsible to pay the reasonable estimated cost to the owner of restoring the premises and contents as left by the guest as the end of the period to its condition at the beginning of their stay, and of any other costs incurred. If quantities of washing up is left the maid will charge for attending to this.

13 LOSS OR DAMAGE – Any loss, damage or staining in the apartments must be paid for, whether accidental or deliberate, and therefore, due care and attention is advised.  Although end of tenancy cleaning is included in the price, unless otherwise stated, if the apartment is left in a more than usually dirty or messy condition, a local charge for extra cleaning will be levied.

14 LOST KEYS – It is vital that clients DO NOT lose keys during occupancy or take the keys away with them at the end of their stay.If keys are not returned to us for whatever reason the cost of a new locking system  to maintain security, and the cost of extra key cutting will be charged to the clients credit card.

15 NO SMOKING POLICY – Clients should be aware that if they DO smoke in a NON SMOKING property, the owner of that property will exercise his right to charge for cleaning of curtains, carpets, upholstery and any other costs involved to rid the property of odours and smoke polution/damage.  Please check if you are a smoker that you are have not been allocated a no smoking property.

16 AGREEMENT: This agreement, affected by Apartment Services as Agents, is made between the owner of the apartment and the applicant.